Hooked With Gigi

Return & Refund Policy

Thank you for shopping with us. We strive to provide you with products of the highest quality and customer satisfaction. Please take a moment to review our return and refund policy.

Returns & Exchanges Not Accepted:

We regret to inform you that returns and exchanges are not accepted on digital PDF pattern purchases made through our platform. Once an order has been placed and processed, it is considered final.

For returns/exchanges related to physical plushies, please contact us at gisellasinkolela@gmail.com for assistance. Returns/exchanges are not guaranteed and will be assessed on a case-by-case basis. 

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact us immediately at gisellasinkolela@gmail.com. We will work with you to resolve the issue as efficiently as possible.

Cancellation Policy:

Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.

Refunds:

Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at gisellasinkolela@gmail.com. Our customer service team is here to assist you.

By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for your understanding and cooperation. We appreciate your business.